Privacy Policy

Introduction

Welcome to Fruit Trails' Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our policies and practices regarding your information.

Last updated: June 1, 2025

Information We Collect

We may collect several types of information from and about users of our website, including:

  • Personal Information: When you book a tour, contact us, or subscribe to our newsletter, we may collect personal information such as your name, email address, postal address, phone number, and payment information.
  • Non-Personal Information: When you interact with our website, we automatically collect certain information about your device, browsing actions, and patterns. This includes your IP address, browser type, operating system, referring URLs, device information, and browsing activity.
  • User Content: If you provide feedback, post comments, or share experiences about our tours on our website, we may collect and store this information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our website and its contents to you
  • To provide you with information, products, or services that you request from us
  • To process and manage your tour bookings and payments
  • To fulfill any other purpose for which you provide it
  • To provide you with notices about your account/subscription
  • To carry out our obligations and enforce our rights
  • To notify you about changes to our website or any products or services we offer
  • To improve our website, products, services, marketing, and customer relationships
  • To communicate with you about products, services, offers, and promotions
  • In any other way we may describe when you provide the information
  • For any other purpose with your consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Types of cookies we use:

  • Essential Cookies: Required for the website to function and cannot be switched off. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance and Analytics Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us to improve the way our website works.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers.
  • Targeting Cookies: These cookies may be set through our website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Sharing and Disclosure

We may share your personal information in the following situations:

  • Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • To Protect Our Rights: We may disclose your information to protect the rights, property, or safety of Fruit Trails, our customers, or others.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than the period in which users have an account with us plus two years.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing of your personal information
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Fruit Trails
42 Smith Street, Bondi Beach NSW 2026, Australia
Email: [email protected]
Phone: +61 412 345 678